At this point, you've gotten a few calls and the gitters are starting to wear off. You are getting used to talking with people about what's going on in their lives, and you may find that this is or is not the job for you. Hopefully, you haven't had too many "difficult" people to contend with. "Those" people come in spurts; generally the folks who call are good people :)
Difficult people include:
- those who do not believe in what you are doing, and are bound and determined to prove you wrong. Even if you are right on the money, they will deny it and call you a liar and a phony. Let him or her talk. After all, you didn't hold a gun to that person's head to dial the phone, now did you? Get whatever minutes you can off that person and shrug it off. Remember, "Kill 'em with kindness."
- suicidal cases. This can be scary. Talk to this person slowly and gently, and go on with your reading. While you are talking to this person, you should get someone in your home on the other phone and call your manager for you. He or she will be able to handle the situation from there.
- someone trying to use up the "first 3 minutes free" deal. This person will write down your extension number, use up the 3 minutes, hang up and call back over and over. Don't let the caller take advantage of you! "Hang-ups" really mess with your priority. You are much better off logging off the system and getting some tea or whatever for a half hour. The cheapskate will hear you are not on the system and either give up, or unfortunately "stalk" another reader. Consider this a forced break.
- just alot of "hang-ups" -- i.e., a cheapskate day. If you're seeing a pattern of this, keep your priority in mind. You're much better off working at another time of the day (midnight to midnight EST) and reclaiming your status, than to keep getting hung up on after the initial free minutes are over.
If you are having one of these problems or something similar, try as best as you can to get over it. One thing you'll need to develop is a bit of a tougher skin to handle this kind of work. The way I see it, let them talk as much as you can. After all, the more ignorance they say to you, the more money *you* are making off of their stupidity. Just remember to keep your cool, because you don't need any backlash from the company due to a complaint they received from a customer.
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